Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

SIM vanish after update

(Topic created on: 07-12-2022 08:11 PM)
160 Views
darkmyble
Apprentice
Options

Hi.. I have an A42 5g which received an update yesterday afterwhich my SIM card is no longer recognised. I'm only able to make emergency calls. I was receiving texts and calls as usual until the update came through. Now it won't even recognise that there is a SIM in place. Nothing wrong with the SIM.. how do I solve this? Thanks 

0 Likes
5 REPLIES 5
-Robot-
Samsung Members Star ★
Options
Have you tried another sim in your phone just to remove possible faulty sim?
rukxx
Student
Options
I've had the same issue with the new update on my s21.
darkmyble
Apprentice
Options
I did yes, and even after a factory reset, it wouldn't work.. its since been collected by Samsung and gone off for repair.
0 Likes
-Robot-
Samsung Members Star ★
Options
That's would be my next suggestion
darkmyble
Apprentice
Options
It seems to be a random issue across the series, but mainly S and A. They of course are updated at different stages so there a few cases of S series handsets having the same issue bit I couldn't find any one story regarding the A series. It'll be interesting to see what comes back from repair.
0 Likes