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Sim card 2

(Topic created on: 29-05-2023 07:33 PM)
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AmberLouise
Navigator

‎29-05-2023 07:33 PM - last edited ‎29-05-2023 07:34 PM

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Sim card 2 is telling me action is required! I only have 1 sim card and sd card. Anyone know what's happened here? Picture attached in comments. 

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ChrisP88
Moderator
Moderator

‎29-05-2023 08:23 PM

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@AmberLouise Hi!

When running diagnostics in the Members app, it will test SIM Slots 1 & 2 if the phone has 2 slots. But if you only use 1 SIM slot, for example, slot 1 has a SIM. But slot 2 doesn't, this will report 'Action required' on SIM 2 since there is no SIM inserted to carry out the test.

This is being looked into and will be resolved in an up-and-coming update.


 

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7 REPLIES 7
AmberLouise
Navigator

‎29-05-2023 07:34 PM

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🤯Screenshot_20230529_191858_Samsung Members.jpg
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Badger42
Helping Hand

‎29-05-2023 08:05 PM

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Have you got an SD card in the SD/SIM 2 slot inserted incorrectly.
Solution
ChrisP88
Moderator
Moderator

‎29-05-2023 08:23 PM

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@AmberLouise Hi!

When running diagnostics in the Members app, it will test SIM Slots 1 & 2 if the phone has 2 slots. But if you only use 1 SIM slot, for example, slot 1 has a SIM. But slot 2 doesn't, this will report 'Action required' on SIM 2 since there is no SIM inserted to carry out the test.

This is being looked into and will be resolved in an up-and-coming update.


 

CodyH
Voyager

‎30-05-2023 07:26 AM

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It's a fault on there end said was going fix it but hasn't.
You don't need to worry there is most likely nothing wrong with your phone.
(It happens to me too.)
AmberLouise
Navigator

‎30-05-2023 06:53 PM

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In response to Badger42
Yeah I've double checked the SD card and all is good.
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AmberLouise
Navigator

‎30-05-2023 06:55 PM

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Ahh that explains it then! I've double checked the SD card which is in the sim 2 slot and all is good. Thanks for the replies guys 🙂
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Badger42
Helping Hand

‎30-05-2023 07:00 PM

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In response to AmberLouise
Sorry I didn't realise until now that the diagnostics shows an issue if sim card 2 isn't used. Hopefully they will sort it in the members app with an update soon.