Sim card 2

[AmberLouise]

Sim card 2 is telling me action is required! I only have 1 sim card and sd card. Anyone know what's happened here? Picture attached in comments. 

[AmberLouise]

🤯

[Badger42]

Have you got an SD card in the SD/SIM 2 slot inserted incorrectly.

[ChrisP88 · Accepted solution]

@AmberLouise Hi!

When running diagnostics in the Members app, it will test SIM Slots 1 & 2 if the phone has 2 slots. But if you only use 1 SIM slot, for example, slot 1 has a SIM. But slot 2 doesn't, this will report 'Action required' on SIM 2 since there is no SIM inserted to carry out the test.

This is being looked into and will be resolved in an up-and-coming update.

[CodyH]

It's a fault on there end said was going fix it but hasn't.
You don't need to worry there is most likely nothing wrong with your phone.
(It happens to me too.)

[AmberLouise]

Yeah I've double checked the SD card and all is good.

[AmberLouise]

Ahh that explains it then! I've double checked the SD card which is in the sim 2 slot and all is good. Thanks for the replies guys 🙂

[Badger42]

Sorry I didn't realise until now that the diagnostics shows an issue if sim card 2 isn't used. Hopefully they will sort it in the members app with an update soon.