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06-03-2022 12:31 PM
@meemee8: Please try restarting your phone is Safe Mode, as this will disable any third party apps, and help to determine if the problem is stemming from an external source. To access Safe Mode, press and hold the Power button until the 'Power off' prompt appears on the screen then release > Touch and hold Power off until the 'Safe mode' prompt appears then release > To confirm, tap Safe mode.
If the shortcut bar is no longer visible, then please restart the phone as you would normally, and delete any recently installed applications.