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Screenshot turns volume down

(Topic created on: 07-07-2021 07:10 PM)
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Leo842
Journeyman
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Hi,

Im having trouble with screenshots on my Galaxy A70.

When I press power + volume down it takes the screenshot but then proceeds to turn the volume down. Its like the button is being held, even if I try to turn it back up it still keeps going down for a while.

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1 Solution


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Solution
Leo842
Journeyman
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I fixed it in the end. I had an app called MacroDroid installed, although I checked all the options and saw nothing that linked the two it was somehow the cause.

I uninstalled it and my screenshots started working normally. I reinstalled it and they started messing up again, checked all options and couldnt find anything. I uninstalled and screenshots work fine.

No idea why it caused it, checked their forums but nobody else complained of the same issue.

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14 REPLIES 14
KholaI
Moderator
Moderator
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That's a little strange, @Leo842 .

Does this also occur whenever you use the volume down button in general, or is it just whenever you use it to take a screenshot?

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Leo842
Journeyman
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No, only when screenshotting.

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Babishko
Hotshot
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Does your phone have a case Leo842?.. If you do the plastic moulding over the volume down button could be sticking??..👍👍
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Babishko
Hotshot
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Have you rebooted the phone also Leo842?... A basic question I know but I have not heard of this problem before?..
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Leo842
Journeyman
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Good suggestion. I took case off and tried it again. Same thing. 

Yes, rebooted it a few times.

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Have you tried with the edge panel to take screen shots?..Screenshot_20210707-213856_Samsung Members_25978.jpg
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Leo842
Journeyman
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I have not. I know I can remap screenshot, but it doesnt solve the problem of why.

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Oh okay, was just a thought.. other than that I have no clue
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Swagmasterdude
First Poster
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Got the same problem with my S10 recently, probably an update messing with it and registering buttondown but not buttonup

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