I have a new Galaxy A17. My fingerprint sensor is working on all other apps, but Samsung Pass will not accept fingerprints. It appears initially to accept the fingerprint, then thinks for a few seconds, then comes back with a message "couldn't recognize finger print. Try again later." I have deleted and recreated all fingerprints, I have tried different fingers, I have tried software updates, nothing has worked. It appears initially to accept the fingerprint, then thinks for a few seconds, then comes back with a message "couldn't recognize finger print. Try again later. I've had this phone for several months, and Samsung Pass has never worked.
I contacted Samsung technical support, talked to four different people, and no one solved the problem for me. Tech Support handed me off to a different software support team, who told me I needed to talk to Tech Support. Samsung Tech Support has failed me on this one.
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I have the Galaxy S22 phone. My Samsung Pass fingerprint option did not work for me due to circulation issues that I have. I removed the fingerprint option in the app. Now when I attempt to access my Samsung Pass it will take my password and the pattern that I have registered but the next screen is asking me to set up a fingerprint again. I can not get around this screen. It will not allow me to continue unless I register my fingerprint again. I have turned wi-fi off, powered the phone off, and even kept the phone powered off for several hours and still the same. Any suggestions?