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Original topic:

Samsung no longer replying.

(Topic created on: 04/03/21 20:20)
CodyH
Overseer
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Galaxy A Series
Since did update yesterday noticed samsung not answering any questions send them.?

Is just me they ignoring or are offers also like this. 

Sorry ask what may be redundant questions just wondering. 
But before used mainly get a reply.
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7 REPLIES 7
Uzoma
Pathfinder
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Galaxy A Series
probably it might take them a while to reply to it, or maybe it didnt reach them and you should resend another
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Z7866
Back for More
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Galaxy A Series
they take time
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CodyH
Overseer
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Galaxy A Series
Ahh again samsung updated and now no longer replying to me.
Been days and nothing.
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StephK1
Moderator
Moderator
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Galaxy A Series

Hey @CodyH! What contact method are you using? I know both Error Reports and Ask A Question received a large number of contacts this week, so there may be an increase in response time through these channels. 🙂

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CodyH
Overseer
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Galaxy A Series
Ask a question through the app.
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StephK1
Moderator
Moderator
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Galaxy A Series

Ahh, that will be why it is taking a little longer to get back to you than usual. Both Ask A Question and Error Reports have been extra busy this past week. Sorry for the delay, the Team are working hard to get through everyone's messages as soon as possible, and I'm sure they'll get back to you as soon as they can. 🙂

CodyH
Overseer
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Galaxy A Series
Thank you for letting me know its very appreciated was worried fault on recant app update as well that stopped it going through.