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Samsung no longer replying.

(Topic created on: 04-03-2021 06:26 PM)
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CodyH
Voyager
Options
Since did update yesterday noticed samsung not answering any questions send them.?

Is just me they ignoring or are offers also like this. 

Sorry ask what may be redundant questions just wondering. 
But before used mainly get a reply.
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7 REPLIES 7
Uzoma
Voyager
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probably it might take them a while to reply to it, or maybe it didnt reach them and you should resend another
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Z7866
Pioneer
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they take time
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CodyH
Voyager
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Ahh again samsung updated and now no longer replying to me.
Been days and nothing.
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StephK1
Moderator
Moderator
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Hey @CodyH! What contact method are you using? I know both Error Reports and Ask A Question received a large number of contacts this week, so there may be an increase in response time through these channels. 🙂

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CodyH
Voyager
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Ask a question through the app.
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StephK1
Moderator
Moderator
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Ahh, that will be why it is taking a little longer to get back to you than usual. Both Ask A Question and Error Reports have been extra busy this past week. Sorry for the delay, the Team are working hard to get through everyone's messages as soon as possible, and I'm sure they'll get back to you as soon as they can. 🙂

CodyH
Voyager
Options
Thank you for letting me know its very appreciated was worried fault on recant app update as well that stopped it going through.