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Samsung Music latest software version for A Series

(Topic created on: 22-06-2021 12:15 PM)
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rrmd
Apprentice
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Since latest update it is no longer possible to turn Sumsung Music off when on locked-screen or by dragging down the App reduced window from the top side or the screen and tapping the coss on the left hand side of it cause is not there anymore. (as it was with the older software). Luckily this feature is still available with radio. Please rectify the above to reinstate User Frendly Experience. Thank you
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4 REPLIES 4
xSteveuk
Mastermind
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Hi,
Have you tried
Going settings
On spotify - support
Contact
To report the issue
That may help too
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AndrewL
Moderator
Moderator
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@rrmd: Can you try heading to Settings > Lock Screen > Widgets, and toggle on 'Music' to see if this helps? For the drop down menu, try swiping from the top of the screen to the bottom, then again to enlarge the Quick Panel, and tap on 'Media' to see if you're able to close Samsung Music from here. 

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rrmd
Apprentice
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Thank you for your interest - I'm not using Spotify, issues relates to Sumsumg Music and started after installing latest update for Galaxy A Series
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rrmd
Apprentice
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Thanks, good suggestions. Tried Settings still with this new version (6.2.34) it does not works - the swiping does but then again once into 'Media' the x symbol that used to let you closed the App, with the older software, is no longer there. I've messaged them from "help.content.sumsung.com"
Hopefully they will set up an update just for Sumsumg Music from the "Galaxy Store" so to fix the glitch (oversight within latest software update).

Cheers
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