Can you help please
My A90 5G screen is black I can't tell if it charges or turns on or off
I have tried the reset option but i have had absolutely nothing
We would be happy to have a look at this for you and provide you with an update. Can you send us a message from here: https://eu.community.samsung.com/t5/user/viewprofilepage/user-id/1716597
Wow this is outrageous!
How many of you purchased the A90 5G last year on Samsungs 10th Birthday?
And how many of you paid in full, or paid through Klarna? and how many of you still have a large amount to pay for this A90 5G?
Ohh and how many of you thought that approximately £700 was a bargain?
Update to all in re my phone.
After being ignored as per my previous post I decided to go on to the online chat again to complain. It appears that seemed to work as I had an email from Samsung asking for my proof of purchase (even though I bought it direct from them) anyway I sent that off and then a couple of days later I got a phone call from Samsung who have arranged for my phone to be collected.
A dpd courier came today with a box and I put the phone in and it's on its way to Samsung to be looked at.
Hopefully in a few days it will have been repaired or replaced and I will get a working phone back!
Hopefully no more dramas.... but I'm not going to count my chickens until they hatch!
@ColinHall have you tried live chat to customer services yet?
Give it a go cause my attempt was pathetic and customer services my *****! were are there manners ?!
trust me I am living proof and i think its time this was escalated and the stress of you having to read it off paper "whats the nxt step is or how "you can sort it out for the customer" is shameful and i feel your pain unless your getting paid too much then id be looking for another job!