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Original topic:

Samsung Galaxy A70 black screen touch-screen works

(Topic created on: 26-07-2021 03:22 PM)
Fedeles Flavius
First Poster
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Galaxy A Series

Today a few quantity water had been on my phone while washing dishes but it seemed alright. After 1 hour while i was using my phone , the screen turned black. The touchscreen works at all, same as the alarms. I tried to force restart and still dont work. Should i replace the display?

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1 REPLY 1
AndrewL
Moderator
Moderator
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Galaxy A Series

@Fedeles Flavius: Please can you try pressing the Volume Down and Side Keys together for around 10 seconds until the phone restarts, as this will refresh the device and address any temporary issues that might be a contributing factor. If the screen remains unresponsive, then I recommend reaching out to our Help Desk to arrange for the phone to be inspected and repaired by an engineer. If you're not based in the UK or Ireland, then please reach out to the relevant support team in your region to make the necessary arrangements. 

https://www.samsung.com/uk/support/contact/

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