17-05-2020 11:49 PM - last edited 17-05-2020 11:49 PM
Hi there,
After update on Android 10 my fingerprint sensor it's not always active. For example when I activate the screen with power button or with lifting up sensor and I put my finger od fingerprint sensor nothng happens, there is no green lite behing. But if I click on camera icon or phone icon (just click on them, not activate camera or phone) fingerprint sensor is active again. I can lock to phone 3 times and unlock with fingerprint but the third time the sensor is gone 😞
I was waitng some of the updates to fix this but ... it has been a long time (almost 3 moths) living with this issue.
Thanks in advice
Solved! Go to Solution.
18-05-2020 06:14 AM
Hi @aceX
That's not good !
If this was my situation id first try deleting the fingerprints and then re set them back up.
If that didn't help then I'd back up , remove any relevant Sd card and factory reset.
If that didn't work then I'd send a feedback bug report to Samsung via the Samsung Members App.
I wish you all the best with this situation.
🌈 Stay Safe 🌈
Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
18-05-2020 11:49 PM
Thanks for advise @BandOfBrothers.
I will send error report to samsung member site. I hope for answer
Regards
21-05-2020 03:50 PM
If someone else have this problem, as a temporary solution you can choose the following:
1. You can activate Always on Display. If you don't like this feature to drain your battery you can make schedule to be active for one minute a day.
2. You can activate Double Click to woke up display.
Both of this features keeps alive the fingerprint sensor. I did not have any answer from Samsung for my error report yet, but I still hope with some of the next updates this will be solved.
29-05-2020 04:53 PM
I received an update today which I thought would solve my fingerprint not now working. The system appears to want "fingerprint sensor calibration needed ". Don't understand.....what to do!!!
29-05-2020 06:11 PM
I received an update today which I thought would solve my fingerprint not now working. The system appears to want "fingerprint sensor calibration needed ". Don't understand.....what to do, assumed incorrectly that Samsung had it covered
29-05-2020 09:37 PM