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Original topic:

Samsung galaxy a33

(Topic created on: 26-09-2022 09:00 PM)
1rob123
First Poster
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Galaxy A Series
Hi my daughter has a galaxy a33 she had it less than a month and its started to get a slight bend in it. She doesn't put it in her back pockets or anything like that. Is this a common problem with this phone 
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3 REPLIES 3
BandOfBrothers
Samsung Maker ★★
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Galaxy A Series

Not as far as I'm aware @1rob123 

Typically a phone can bend when put under stress.

I appreciate your daughter does not put the phone in her back pocket which is a common occurance nowadays. 

Does she put the phone in her front pockets  ?

I thinking tight pants or it being sat on ?

She could take the phone to a Samsung Service Centre however they may suggest this is user caused but it maybe still worth showing the phone to them.

I wish you all the best. Take care.  😎 

 


Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help.

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sioux11
First Poster
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Galaxy A Series
The only Time it's in her pocket is when she's at school that's her blazer pocket. We took into the shop we got it from and they said if they sent it off it would of just been sent back saying customer damage she had it less than a month
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AndrewL
Moderator
Moderator
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Galaxy A Series

@sioux11: In instances such as this I do recommend reaching out to our Help Desk to arrange for the phone to be inspected by an engineer. If the issue is deemed to be the result of a manufacturing fault then it will be repaired free of charge, however if physical damage or misuse is identified during the inspection then a charge will be applicable to cover the cost of the service. Don't worry though, as the Service Centre will contact you with a quotation, allowing you the chance to opt in or out of the repair. 

https://www.samsung.com/uk/support/contact/

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