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Samsung galasy A51 stay in logo

(Topic created on: 20-03-2023 10:47 AM)
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galaxy a51
Student
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samsung galaxy a51 has been working well, but 2 days ago it was reset and it just stays on the logo and doesn't start, I tried it with the reset with the power button and volume -, also with volume + and volume - the same, but without effect, is it possible in any form of the package to save the data

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galaxy a51
Student
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Screenshot 2023-03-20 111415.png

Robin999
Big Cheese
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Do you need to connect the phone to a pc/laptop first then press the volume key and power buttons?
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