Samsung Cloud install is just hanging been 4 hours now help

[Judis]

Help i am trying to update Cloud app but install is stuck been 4 hours anyone else having problems?

[Judis]

Can anyone help me with this issue please 🙏

[keith30]

It's not just the Cloud hanging, the members app is hanging too also with the server error message displayed. Why, why do they keep updating 😒

[AndrewL]

@Judis: Please try cancelling the update, unplug your router at the wall for 30 seconds, then plug it back in and wait for the calibration process to complete. Following this step, restart your phone to refresh the software, then attempt the update once again. If the problem persists, please wait for 24 hours to account for any temporary server issues which might be preventing the update from completing. 

[Judis]

Thank you I am updating over the mobile vodaphine network not wi fi but problem happens on both. I have restarted my phone a number of times as that is the only way to cancel the update!!!!
I will try what you suggest anyway

[Judis]

All now sorted you have to go to Galaxy Store to download not just when the Samsung backup says you have to update link so all now ok

[Myrtilo]

It worked for me, thanks allot