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Original topic:

Samsung Cloud high wifi data usage Issues

(Topic created on: 22-05-2021 12:18 PM)
SEB37
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Galaxy A Series

After 4 weeks of intense investigation into the poor streaming/connection we have been experiencing, I discover that my Samsung Galaxy A51 has been uploading continually to Samsung Cloud.  This started around 24th April which is when the poor live stream quality started.  I am assuming this is something to do with the move to OneDrive, but I still haven't resolved why.  In the past 4 weeks, my wifi data usage has gone from a total of 60GB a month, to 462GB, of which 405GB was in the background to Samsung Cloud.  The only way for us to live stream our teaching is to switch the phone to Flight Mode as I can't find a way of removing Samsung Cloud.  I would remove the whole profile, but there are parts that I would like to keep.  I'm ringing Samsung Account Support on Monday to see if they can offer a solution.

 

 

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