03-02-2022 01:15 PM
Samsung Galaxy A52 5G got a major update a week ago.
After that update there are several severe problems:
One on the worst is that Samsung Capture which should capture long print screens stopped working!
That is a daily problem.
I have tried to fix the problem with this advice:
"Try and reset Samsung capture app data :
Settings, apps, 3 lines with arrow, show system apps(enable this), search for Samsung capture, storage, clear cache + data. Reboot your device."
All that is done, however the problem is still there.
Please would you have some idea how to solve this promblem?
Thank you so much!
Solved! Go to Solution.
25-06-2022 06:51 PM
26-06-2022 02:54 PM
Same issue for me on my note 9 since I updated earlier this month, super annoying because i use it multiple times daily! I hope they fix it but i'm worried that because it's an older device they won't support it as well as newer ones 😞
broken version: N960FXXS9FVE1
27-06-2022 05:51 PM
If anyone is still having this problem in June 2022 as I did, this solution fixes the problem. See attached image.
15-07-2022 12:11 AM
I fixed it! I went to Galaxy Store and clicked on Samsung Capture app. Apparantly it is on our phones but a bug is presently us from seeing it. In the Galaxy Store, the app just appeared with an UPDATE button. I clicked on the update. Next I went to settings>menu>Special Access>All Files Access and the Samsung Capture is now there. I turned it to on.
All OK now.
24-08-2022 03:47 PM
the Samsung capture itself is not available for me
24-08-2022 03:47 PM
same here
24-08-2022 03:48 PM
I can't download it from galaxy store
24-08-2022 03:50 PM
it works
06-10-2022 11:10 AM
Same
10-01-2023 06:52 PM - last edited 10-01-2023 06:53 PM
FOR ANYONE NOT SEEING IT IN THE APP LIST
Click the 3 dots at the top and then click "show system apps". You will now see it in the list.