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Samsung Capture stopped working after the last big update

(Topic created on: 03-02-2022 01:15 PM)
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Samsung Galaxy  A52 5G got a major update a week ago.

After that update there are several severe problems:

One on the worst is that Samsung Capture which should capture long print screens stopped working!

That is a daily problem.

 

I have tried to fix the problem with this advice:

"Try and reset Samsung capture app data :
Settings, apps, 3 lines with arrow,  show system apps(enable this),  search for Samsung capture,  storage, clear cache + data. Reboot your device."

 

All that is done, however the problem is still there.

Please would you have some idea how to solve this promblem? :smiling-face:

Thank you so much!

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20 REPLIES 20
abbeymead
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not a tec
this is happening to me
can they just do an update to fix this
its really doing my head it
note 9 use it all the time
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Members_9eZz69G
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Same issue for me on my note 9 since I updated earlier this month, super annoying because i use it multiple times daily! I hope they fix it but i'm worried that because it's an older device they won't support it as well as newer ones 😞

broken version: N960FXXS9FVE1

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blackdogchickennugge
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If anyone is still having this problem in June 2022 as I did, this solution fixes the problem. See attached image.

Screenshot_20220627-115033_Galaxy Store.jpg

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Bawa1
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I fixed it! I went to Galaxy Store and clicked on Samsung Capture app. Apparantly it is on our phones but a bug is presently us from seeing it. In the Galaxy Store, the app just appeared with an UPDATE button. I clicked on the update. Next I went to settings>menu>Special Access>All Files Access and the Samsung Capture is now there. I turned it to on.

All OK now.

 

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audiofolks
Apprentice
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the Samsung capture itself is not available for me

audiofolks
Apprentice
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same here 

audiofolks
Apprentice
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I can't download it from galaxy store 

audiofolks
Apprentice
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it works 

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RSchroeder
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Same

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NoMoreSammyPhones
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FOR ANYONE NOT SEEING IT IN THE APP LIST

Click the 3 dots at the top and then click "show system apps". You will now see it in the list.

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