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Original topic:

Samsung AO3S

(Topic created on: 18-01-2022 03:05 PM)
Amanda-Louise
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Galaxy A Series
I had a Samsung J6 Phone and Transferred the Simm to Samsung AO3S I had a problem with an app so I unistalled from settings and reinstalled and my info is still there I would like to do a fresh install so I can start from scratch can anyone help?
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AndrewL
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Galaxy A Series

@Amanda-Louise: Please can you try heading to Settings > Apps > Select the relevant app > Storage > Clear Cache > Clear Data. This should remove all personal data from the app, allowing you to start with a clean slate. Alternatively, head to Settings > Apps > Tap the 3 dots in the top right > Reset App Preferences. Please be aware however that this will remove your personal settings from all applications, so make a note of any relevant app sign in details before proceeding. 

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Solution
AndrewL
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Galaxy A Series

@Amanda-Louise: Please can you try heading to Settings > Apps > Select the relevant app > Storage > Clear Cache > Clear Data. This should remove all personal data from the app, allowing you to start with a clean slate. Alternatively, head to Settings > Apps > Tap the 3 dots in the top right > Reset App Preferences. Please be aware however that this will remove your personal settings from all applications, so make a note of any relevant app sign in details before proceeding. 

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Amanda-Louise
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Galaxy A Series
Hi Andrew
Thank you very much for Responding, it did clear my data and cache and installed a fresh installation.
All the best and God Bless you Amanda-Louise