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Samsung A71 Keyboard Lag

(Topic created on: 04-06-2020 09:12 PM)
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Gazlar18
Apprentice

‎04-06-2020 09:12 PM

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The last few days I have been getting intermittent lag when trying to type text anywhere on my phone. It just seems to freeze and then moments later everything just catches up and all at once. When it does happen and it's very random the screen freezes as well if I try and swipe it off. Any ideas as never had this problem until now.

30 REPLIES 30
SimonDD
Explorer

‎28-09-2020 02:36 PM

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In response to Gazlar18

I've tried to get this fixed with Samsung to no avail! Although battery saver works for me, one thing that is affected is google location finder. Although I can see my network, they cannot see me unless I turn off battery saver. It is totally unacceptable that Samsung ignore this - I feel cheated out of the money I paid for it. 

Gazlar18
Apprentice

‎28-09-2020 03:30 PM

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In response to SimonDD
I totally agree. I am an uber and just eat delivery driver and the apps need my location and like you say, this doesn't work with the battery saver. Yes it's clearly a known issue and Samsung should help. I was going through the process on sky mobile the other day to return the A71 but that's not easy either with all the automated stuff so here I am back with my old A70 and still paying for my A71 contract😡.
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Bhill55
Student

‎28-09-2020 08:28 PM

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Twitter response it's most likely a 3rd party app and or old files.

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SimonDD
Explorer

‎29-09-2020 07:57 AM

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In response to Bhill55

ha ha, Samsung are jokers. Already done 3 complete clean installs and not downloaded any apps and still the same problem! Samsung just don't want to own the problem. Funny how I can put my sim back in my old phone and works fine, and so can people on this forum.

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Ad75
Journeyman

‎29-09-2020 02:44 PM

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In response to SimonDD

Its really annoying.i feel sorry for all who are experiencing issues..expect better from samsung 

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Gazlar18
Apprentice

‎30-09-2020 08:34 AM

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In response to Ad75
its strange they blame a 3rd party app for the problem yet I have exactly the same apps on my A70 and my A70 works like a peach with no lag or other problems.
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Gazlar18
Apprentice

‎30-09-2020 09:10 AM

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In response to Bhill55
it's just strange because I have exactly the same apps and stuff on my A70 so why is it suddenly a problem on the A71, makes no sense does it.
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SimonDD
Explorer

‎30-09-2020 10:03 AM

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I would say because there is a fault with the A71 and Samsung for whatever reason doesn't want to own it. I'm stuck in a 2 year contract with it so am really annoyed. If it works fine with medium battery usage setting then there is obviously some software issue related to power usage. But if Samsung don't accept there is a problem, then they are unlikely to do a software fix. Its a problem with huge companies, completely faceless and assuming their products are perfect and then giving out advice like reset or its a third party app etc. making you feel like its your problem not theirs. 

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sam2021
Journeyman

‎05-10-2020 09:17 PM

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In response to Bhill55

hi can you point them to this forum thread and there is another one with a similar issue. When I tried Samsung all they said was they had never heard of a problem..........they need to know its more than one person. thanks

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