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Original topic:

Samsung A71 front camera zoomed in on third party apps?

(Topic created on: 08-05-2020 08:08 PM)
twistybuster
Apprentice
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So basically I recieved my new Samsung A71 today and on all third party apps the front camera is very zoomed in and can barely fit my face in the full frame. In the camera app it is fine, but when I use apps such as Instagram, Snapchat, TikTok, Omegle the front facing camera is zoomed in. Anyone else having a problem with this? Any fixes for it?

68 REPLIES 68
Michelle71
Pioneer
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Sucks
Tilly2
Apprentice
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It really does I actually want to return it
0 Likes
RVent
First Poster
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The same. Want to return my A71 as well.

0 Likes
jmp94
Journeyman
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Hi, guys 

 

Because of the disrespect from Samsung about this issue for over a year, I started a petition on Change:

http://chng.it/nDKGFrDj

 

My English is not perfect but I hope it is understandable. Please share it with whoever is facing the same problems, please! 

 

And I really hope Samsung fixes it. 

 

:victory-hand: from Brazil

SF2020dubai
Journeyman
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I have same issue
So frustrating!
It makes me look distorted
Have I known this, I would have never bought this phone....
0 Likes
SF2020dubai
Journeyman
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I fully agree!🙏
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ellenblenkinsop
First Poster
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So I went to live chat support on the Samsung website and it took a few goes but I think we got somewhere - it worked for Instagram at least.

 

1. Go to settings - apps - show system apps

2. Force stop the app (TikTok or whatever)

3. Clear the cache

4. Reset the app preferences

5. Uninstall app

6. Reinstall app

7. Turn phone off

8. Turn phone back on

9. Try again

0 Likes
Aamna
Student
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What will happen when I clear cache, like I just want to know that I wont loose media or something by doing that ?

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Michelle71
Pioneer
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That sounds like BS. If anyone wants to go through all that and let me know if it fixed Snapchat zoom in issue, that would be great. Lol!

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SF2020dubai
Journeyman
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I just tried it.

It did not work😣

0 Likes