15-08-2020 12:17 PM
Not had this phone long and the 6.5 screen is black now was intermittent and phone is on as i can hear texts but cannot get anything now on the screen most frustrating seriously avoiding samsung a phones as using my trusty xperia now!
15-08-2020 12:35 PM
Hi @Viz59
Hope you're doing well. Let's try switching off the phone off for 20 seconds to give it a fresh start. While it's switched off, please connect the charger to it to see if the charging indicator appears on the screen. If there's no response on the screen while it's on charge or after you've switched on the phone, it does sound like an inspection will be required to determine what actions to take to get this sorted. If this is the case, you can arrange this here: https://www.samsung.com/uk/support/repair/mobile-device/pick-up-service/