Samsung A70 Restarts During Smart View

[nxanthos]

I am connecting to my Smart TV via Smart View and using the Kanopy App to stream a video.

The stream works fine for about 10 minutes before my phone randomly restarts.

Any idea what could be causing this problem? Both TV and phone software are up to date.

[lovepreet]

Disable any extra feature that you aren't using . You can also decrease screen resolution in display settings.

[nxanthos]

Okay, I'll try this. Is there any way to see whether Kanopy is, in fact, overloading the phone? I.e. is there a way to view processes ongoing on phone and their usage?

[lovepreet]

Go to settings
Then battery and device care
Then click on battery
Check if you see any wrong usage.

[nxanthos]

Tried turning everything off in background, still crashed.

[lovepreet]

Then it's the kanopy app that's crashed.

[Hasbi]

i have same problem.. please share if u find any solution

[nxanthos]

Hey hasbi, are you experiencing crashing randomly or specifically with the Kanopy app?

[Hasbi]

hey nxanthos.. i actually use another program not Kanopy but have same problem like every ten minutes phone restarts even tough cleaned caches etc

[areloz]

Same rebooting issue here - since the last phone software update, whenever I use Smart View with Chrome browser on my phone, the phone reboots anywhere between 1 and 10 mins.  Connect it again, and same issue repeats.

Have tried clearing the phone cache and still the problem exists.

So I suspect the last Samsung software update for A70 caused this.

How to escalate?

[RaheemSalau]

Areloz I think you are correct. This started after I updated my phone. Please how we solve this problem?