Samsung A70 Restarts During Smart View

[nxanthos]

I am connecting to my Smart TV via Smart View and using the Kanopy App to stream a video.

The stream works fine for about 10 minutes before my phone randomly restarts.

Any idea what could be causing this problem? Both TV and phone software are up to date.

[ElfStone]

You could try a clear cache and clear data on the Kanopy app and give it a go after.
Press and hold the app icon, App info, Storage and you will see on the lower part of the screen clear cache and clear data.

[nxanthos]

Just tried, didn't work. Actually the phone restarted faster than usual.

[ElfStone]

To be honest, I don't think there is a problem with your phone but rather with the app.
You could give a phone clear cache a try by following the steps in the video:

https://www.youtube.com/watch?v=QsCOE5MLGGQ&ab_channel=HardReset.Info

[nxanthos]

What will be deleted if I clear the cache? I'm thinking it might not be worth it if the app is to blame.

[ElfStone]

It just empties the cache partition. You lose nothing, nothing to worry about. 
Just clears out temporary files left over that could cause issues.
I would give it a try and if that doesn't help either, maybe look for an app to replace Kanopy.

[nxanthos]

Cleared the cache, still experiencing the problem.

[ElfStone]

Sorry to hear that. I guess it must be the app. If there are no alternatives you could try to contact the app developers and see if they have a fix.

[lovepreet]

It looks like this kanopy app is overloading your phone which makes your phone restarts automatically.

[nxanthos]

Interesting idea, lovepreet. That could be the case. Any idea how I could stop the phone from working too hard?