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Samsung A70 Restarts During Smart View

(Topic created on: 23-12-2020 05:55 PM)
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nxanthos
Journeyman
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I am connecting to my Smart TV via Smart View and using the Kanopy App to stream a video.

 

The stream works fine for about 10 minutes before my phone randomly restarts.

 

Any idea what could be causing this problem? Both TV and phone software are up to date.

1 Solution


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Groovenmove
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Hi everyone,  my issue have been solved yesterday,  as I have received new firmware upgrade from Samsung italia, a705fnxxu5cua7, and now everything is working as ever before.

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33 REPLIES 33
ElfStone
Samsung Members Star ★★
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You could try a clear cache and clear data on the Kanopy app and give it a go after.
Press and hold the app icon, App info, Storage and you will see on the lower part of the screen clear cache and clear data.

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nxanthos
Journeyman
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Just tried, didn't work. Actually the phone restarted faster than usual.

ElfStone
Samsung Members Star ★★
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To be honest, I don't think there is a problem with your phone but rather with the app.
You could give a phone clear cache a try by following the steps in the video:

https://www.youtube.com/watch?v=QsCOE5MLGGQ&ab_channel=HardReset.Info

 

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nxanthos
Journeyman
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What will be deleted if I clear the cache? I'm thinking it might not be worth it if the app is to blame.

ElfStone
Samsung Members Star ★★
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It just empties the cache partition. You lose nothing, nothing to worry about. 
Just clears out temporary files left over that could cause issues.
I would give it a try and if that doesn't help either, maybe look for an app to replace Kanopy.

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nxanthos
Journeyman
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Cleared the cache, still experiencing the problem.

ElfStone
Samsung Members Star ★★
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Sorry to hear that. I guess it must be the app. If there are no alternatives you could try to contact the app developers and see if they have a fix.

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lovepreet
Explorer
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It looks like this kanopy app is overloading your phone which makes your phone restarts automatically.
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nxanthos
Journeyman
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Interesting idea, lovepreet. That could be the case. Any idea how I could stop the phone from working too hard?

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