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Original topic:

Samsung A6 network code

(Topic created on: 24-12-2019 06:17 AM)
MikeT80
Apprentice
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Galaxy A Series

Hello,

 

my Samsung A6 has a rebooting problem

(after using some months)

Phone is bought without subscription in the Netherlands.

 

Samsung fixed it within 48 hours.

so very good service (think they replaced mainboard)

only now I'm in Asia, and it asks for network unlock code, so I can't use it.

As I understand the EU region lock is back, and did not check before going to Asia.

 

please Samsung help me fix this issue 

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10 REPLIES 10
MikeT80
Apprentice
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Galaxy A Series

6D79DA0E-B0EB-4232-B920-94B1ABB91393.jpeg

 

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IreibeX
Hotshot
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Galaxy A Series

It should have been removed using the phone ( as phone ) for 5 min somewhere in europe. Did you do that ( after the repair ) ? Anyway, if it doesn't work and you can't use it in europe, you'll have to contact samsung support via service center or telephone hotline or chat or remote support, they can give you an unlock code.

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MikeT80
Apprentice
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Galaxy A Series
I forgot to test.
Flight was in 2 days.
How to contact Samsung by chat?
Have imei 1, imei 2 sn etc.
Please help
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IreibeX
Hotshot
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Galaxy A Series

@MikeT80 wrote:
I forgot to test.
Flight was in 2 days.
How to contact Samsung by chat?
Have imei 1, imei 2 sn etc.
Please help

Here you can find service centers and/or start a chat and/or use the remote service :

https://www.samsung.com/ph/support/

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MikeT80
Apprentice
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Galaxy A Series
They can’t help me because the phone is from the Netherlands.
The Netherlands has no chat
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IreibeX
Hotshot
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Galaxy A Series

@MikeT80 wrote:
They can’t help me because the phone is from the Netherlands.
The Netherlands has no chat

You can use the remote service with the samsung support in the netherlands :

https://www.samsung.com/nl/support/remoteservice/

You'll have to install the Samsung Smart Tutor App.

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MikeT80
Apprentice
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Galaxy A Series
Than still I have to make a call for support
And region lock means sim card not accepted so no phone calls
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AsadM
Moderator
Moderator
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Galaxy A Series
Hi @MikeT80. Hope you're doing well. You can reach out to the Samsung UK Support team for some guidance on this. If you have access to Facebook or Twitter, you can try sending them a message. You can contact them on here: https://www.samsung.com/uk/info/contactus/
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MikeT80
Apprentice
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Galaxy A Series
Had a nice chat with Samsung UK
They can’t help me in this 😔
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