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Samsung A55 5G Washed Out Display

(Topic created on: 23-03-2024 05:31 AM)
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Seanuld_97
First Poster
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I have just received my Samsung A55 via upgrade. I was pretty excited to get my hands on it, all the reviews were glowing and it appeared to be a reasonably significant upgrade to my current phone.

Unfortunately, it became almost immediately apparent that the screen looked dull and washed out. I messed with display settings, changed from Natural to Vivid, no improvements or any real difference whatsoever.

 

I've read this is a widespread issue with the S24, exact same issues people are describing with their S24s are what I'm experiencing. 

 

This has been an issue for two months, and there appears to be no fix for it.

39 REPLIES 39
BandOfBrothers
Samsung Members Star ★★
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The display some were not happy about in regards to the Samsung Galaxy s²⁴ Series wasn't a display issue, but instead was a move by Samsung to make the display look more natural. 

What Samsung didn't do was to let the vivid mode add more saturation to which they responded to owners feedback to include a vivid slider. 

If vivid mode isn't working as you'd expect then as you've owned the phone for two month's may I assume your out of any applicable cooling off period to ask for a replacement @Seanuld_97 

I do not own the phone so am not sure if your phone has the Adaptive colour tone or Eye Comfort Shield  which can affect the display tones. If it has and there turned On then try turning them Off. 

In hindsight if this was apparent to you when you first powered up the phone it may have been better to have it swapped out straight away or refunded. 

Have you sent feedback via your Samsung Members App  ?


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Parkyi
Apprentice
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Just got a new A55. An upgrade from my A53 which I was more than happy with, but wanted esim capability. I'm finding that the colours on the A55 are washed out compared to the A53 which is really disappointing, the contrast isn't as good as the A53 and the blacks are not as black. I believe this has been an issue on the S24 and Samsung did a software update to include a vividness slider. Hopefully there will soon be an update for the A55 ! #a55 #washedout #vividness 
Robin999
Maestro
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If you're still within your cooling off period then consider returning it or asking for a replacement.

I've not seen the phone for myself so I'm not sure if your phone has Adaptive Colour tone or Eye Comfort shield features like the S24. If so then try turning them off as this may improve the display.

I'm quite surprised this model is not up to your expectations and I've not heard any other reports regarding this problem. Please send feedback to Samsung via the members app. The more people complain, the faster Samsung can address it.
Parkyi
Apprentice
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Hi, cheers. Yes, phone has Eye comfort shield but not adaptive Colour tone, just adaptive brightness. I just can't get it to look like the A53. Hopefully there will be a software update. I'm off to South Korea and japan for 2 weeks now so no time to return it and ask for a replacement. Thanks for your reply.
J297EC
Pioneer
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Try settings>display>screen mode and set it to vivid
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jxkey
Apprentice
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I just bought an A35 to replace my A30 and have the same issue. also the green calender icon looks almost blue on this phone. Did you get yours fixed?

Chaax
First Poster
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I Just got a new A55. An upgrade from my A54 , and i have exact issue too , im so disappointed , and i trying vivid but still have bad color , please release new update

A55 Kenya
Apprentice
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I also have the same issue with my Samsung A55, color quality is just terrible. My old A23 has better color quality. Pink appears like faded peach and black appears like brown. I have tried each and every setting on the phone and none seems to work. 

The settings on screen mode Vivid/Natural don't seem to work at all. There no difference when either is selected. I feel short changed.

A55 Kenya
Apprentice
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I hope we get an update to correct the issue otherwise it doesn't feel worth it.