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Original topic:

Samsung a51 screen issue

(Topic created on: 16-07-2020 02:38 PM)
kenkes
First Poster
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Galaxy A Series

Purchased the A51 less than 4 weeks ago, and screen went black while my wife was playing a word game. We went through the factory reset procedure to no avail so we have to send the phone back to Samsung. Samsung support has been great but sounds like a hardware issue with the phone. Hope this is not a widespread issue due to both my wife and I have this model. 

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2 REPLIES 2
Alpha07
Voyager
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Galaxy A Series
A hardware issue would be well-known within the community if it happened to a brand as large as Samsung. I am glad Samsung Support have delivered what is expected.
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Craig4322
First Poster
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Galaxy A Series
it happens with my a51 while searching on Google
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