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Samsung A50s - Samsung Health stops counting steps

(Topic created on: 08-11-2020 12:51 PM)
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thonesquivel
First Poster
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Hi Guys,

 

I have Samsung A50s, I just recently noticed that the samsung health stops counting steps. Any other recommendations how to fix it apart from the basic troubleshooting (e.g uninstall/re-install, optimised battery, etc). Thank you in advance.

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2 REPLIES 2
ChrisM
SuperStar
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Hi @thonesquivel 

 

Are you still having this issue? If so, is it happening all the time or intermittently?

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Krzysztof353
Student
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Not the original poster, but I've had this happen a few times, too. Interestingly, the daily steps counter stopped, but the step count for the ongoing exercise was still counting, so I had the total number of steps in a day (about 10000) lower than the number of steps made during the single walk on that day (above 11000). And for the record - it wasn't around midnight.

 

Restarting the phone fixes it, but it's a pretty inconvenient solution during a fitness walk.

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