SAMSUNG A41 - Volume wont go past 60%. (with headphones)

[JohnRambo]

Hello,

So I have a SAMSUNG A41 mobile phone that, when headphones are plugged in, the volume wont go higher then 60%. 

Solutions I have tried.
1. Disabling media volume limiter. Tried having it on and off. No luck.
2. Tried different headphones. 
3. Restarting phone.
4. Going into recovery mode and wiping cache. 
5. Booting into safe mode.

All the above solutions I have tried, but the volume will not go past 60%.

My phone is up to date with the latest software version for the device!
Phone Model number -  SM-A415F/DSN

Thanks in advance for any help.
John

[pete007]

Does the headphones have any volume control?? As if they have it would not be a phone fault. As the volume is set so it does not affect your hearing over a period of use.

[xSteveuk]

Hi,
This page maybe helpful to you

sound from wired headphone on Galaxy phone or tablet

https://www.samsung.com/us/support/troubleshooting/TSG01001072/