Hello,
Lately my mother had a problem with her phone. When you start the camera, it opens in macro mode and is thus out of focus. If i click on the "normal" mode the problem disapear (of course...).
The thing is other programs like facebook, whatsapp, google lens,... which use the camera use the "standard" macro mode. Which makes them useless to use...
I have tried to:
- check if there is any settings to change that
- Delete all the caches and data of the camera app
- Updates all the apps and OS
- Install another camera app (same problem because my guess is they use the "standard" camera settings)
- start the phone in safe mode
- Factory reset the phone (thanks for the 1:30hours lost)
But nothing works. It is not a camera problem.
What are our options Samsung? Sending you the phone back for repair won't do anything because it's just a "base" software problem occuring after an update.
Can't you make a fix for this? I have seen several post relating this issues but none mentioning that the app start natively in macro mode. But noone got a workaround for it anyway.
Thank you for your answer(s) and have a nice day
