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Samsung A34 Open Ui 6.1 update error

(Topic created on: 12-06-2024 05:20 AM)
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Irene241
Apprentice
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Hi,

Sorry if this has been asked before, but I'm stuck with an issue with my phone. I've spoken both with my phone provider and Samsung and the issue isn't resolved.

Not a big issue, just that I keep getting a pop-up for Open UI 6.1 to be installed, however, I have tried many times and it keeps getting stuck at 25%. I've tried numerous things, including the Smart Switch option, but I can't find where to download it on my windows pc (I have an older Thinkpad).

Advice on how to install appreciated, or how to set a time for reminders so it doesn't pop up too often.

 

8 REPLIES 8
BandOfBrothers
Samsung Members Star ★★
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If you are truing to use Wi-Fi to download the update then switch to Mobile Data or visa versa @Irene241 and try again. 

Ensure you have enough storage space to be able to complete the update too. 

A last resort could be to back up and factory reset to see if that helps. 

https://www.samsung.com/uk/support/mobile-devices/how-to-update-latest-software-for-your-galaxy-mobi... 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Irene241
Apprentice
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Hi. Thanks for the quick response. I have tried the mobile data with no luck. I am now trying Smart Switch, fingers crossed it works.

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Nick58328
Explorer
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Hi, we're you able to get this resolved?
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Irene241
Apprentice
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Hi yes. The Smart Switch app helped. The download is very slow, but it did the job. Have you got the same issue?

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Nick58328
Explorer
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No I don't have the same issue. I just wanted to ask you about your experience with Samsung devices. Are they reliable, as I have read a few reports on here that some users have boot loop issues
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Irene241
Apprentice
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Sure. I have an A34 and it has been tricky at times. Battery drained due to Chrome use, but great using the apps alone. Lasts up to two days.

The camera isn't great, but ok for basic photos.

Otherwise the interface is easy to use and you do get more choices with themes and ringtone than Apple.

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Nick58328
Explorer
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Thanks for letting me know. Have you had any samsung devices in the past and how was your overall experience with them?
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Irene241
Apprentice
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This is my first one. I previously had iPhone. However, mum has had a Samsung for 4 years with no issues.