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Original topic:

Samsung A33 5g

(Topic created on: 01-07-2022 02:15 PM)
Hamidrza
Journeyman
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Galaxy A Series

My phone samsung A33 5G screen does not light up when receiving any notification as messages, Instagram or another messaging app

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5 REPLIES 5
AndrewL
Moderator
Moderator
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Galaxy A Series

@Hamidrza: If the issue is only affecting certain applications, then please head to Settings > Apps > Messages (as an example) > Notifications > Show notifications > On > General notifications > Show notifications (On) > Alert (tap to select) > Show as pop up > On > Lock screen > Show content. Go back and apply the same settings to 'New Messages'.

Now, head to Settings > Notifications > Included apps > Make sure the relevant apps are toggled on > Brief pop-up settings (if applicable) > Edge Lighting style > Set your preferences here. Let me know if this helps. 

Hamidrza
Journeyman
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Galaxy A Series

Screenshot_20220701-061125_Settings.jpg

 no that setting you are talking about!

I replied an screen Shot from, app, Instagram (for example) and notifications setting of that

This is Samsung one ui buge maybe i dont know

I had a phone from 2018 with ips lcd screen and that phone screen is light on when receive any messages! 

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TessM
Moderator
Moderator
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Galaxy A Series

Thanks for sending this over @Hamidrza . Do you have any power-saving settings set on your A33 5G that may be stopping this from lightning up? How long have you been experiencing this? You can check this from the phone Settings> Battery and Device care> Battery> Power saving.

Hamidrza
Journeyman
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Galaxy A Series

No i didn't aet any power saving

I BOUGHT this phone 3 days ago

And im so sad about that

Whay a phone after A32

And in 2022 haven't always on screen?? Havent simple notifications setting??

Please answer me clearly is this phone (a33 5g) light on screen at all?? When receive a notification? 

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Hamidrza
Journeyman
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Galaxy A Series

I did all, and chat with support team few times

This phone A33 5g screen doesn't light up when receiving a new message maybe because this phone haven't or don't support always on screen, i dont know

I had nokia 6.1 plus, with ips screen, without always on screen, but that phone screen light up when i receive new messages, so this issues for a phone in 2022 is a joke why this phone haven't always on screen? Why screen don't be light up when receiving messages?

I can't understand!

After few times chatting with support team they told me go and install GLIMPSE NOTIFICATIONS APP, for fix that issues

Did you testing another A33 phones? 

All of them have this problem 

I hope Samsung fix this an future update 

Or a update for look screen or notification settings 

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