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Samsung A10 stuck on boot screen

(Topic created on: 21-12-2022 01:17 PM)
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hellothere193
Journeyman
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Hi! My nan's A10 is stuck on the boot screen. Is there any way to resolve this? Thanks!
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AshP_
Moderator
Moderator
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Hi @hellothere193, I recommend trying a soft reset to see if the phone responds (no data will be lost). To do this, press and hold the Side and Volume Down keys together for around 10-15 seconds.