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Original topic:

Restarting

(Topic created on: 07-10-2022 10:58 AM)
zimma71
Voyager
Options
Galaxy A Series
Hi all my phone keeps restarting 3 times today already.....
Tested battery all OK.. 
Is it the update... 
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3 REPLIES 3
leicesterMan
Helping Hand
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Galaxy A Series
Have you recently downloaded any app or apps
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AndrewL
Moderator
Moderator
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Galaxy A Series

@zimma71: Further to the question above by @leicesterMan, please try restarting your phone in Safe Mode, as this will disable all third party apps and help to determine if the problem is stemming from an external source. To enter Safe Mode, press and hold the Power button until the 'Power off' prompt appears on the screen then release > Touch and hold Power off until the 'Safe mode' prompt appears then release > To confirm, tap Safe mode.

Monitor the performance of the device for a few hours, depending on the frequency of the restarts. If you find that the issue isn't present in Safe Mode, then please restart the phone as you would normally and remove any recently installed applications. Unfortunately it won't be possible to identify which app is causing the problem, therefore I recommend approaching this via a process of elimination. 

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Bigslime96
Navigator
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Galaxy A Series

What was the problem?I just got this problem with my A72

It keeps restarting 

The phone was working perfectly fine before it happened

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