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Reset samsung A7

(Topic created on: 25-03-2021 06:11 AM)
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KatjaH
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I had for my birthday a second hand Samsung a7 for present now I try  to reset the phone but the old Google account is still There dat can Ido

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5 REPLIES 5
Uzoma
Voyager
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Try powering off then hold the volume up and power button and select factory reset
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KatjaH
First Poster
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Already tried the phone still asks for the latest google account on the phone

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KatjaH
First Poster
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Thx for replying 

 

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Uzoma
Voyager
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You would probably have to either take it to samsung(or contact them directly), or sort it out with the place you bought it from.
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Pugs1957
Samsung Members Star ★
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You can't do anything without the Google account info.
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