Region locked Galaxy A50

[lanan_h]

Hello,

I have bought a Samsung Galaxy A50 last year in France and I have used it since. However, I moved to Japan for my studies. It seems that the Japanese SIM card is not working with my phone, I can't send texts, or make calls. How should I proceed ? 

Thank you in advance!

[AsadM · Accepted solution]

Hi @lanan_h, it'll be ideal for you to get in touch with the Technical Support team in France for guidance with this. Their contact Support page can be found here: https://www.samsung.com/uk/function/ipredirection/ipredirectionLocalList/