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Pop up advertising.

(Topic created on: 14-04-2021 06:36 PM)
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Maver56
Apprentice
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Hi. On start up / unlock of my phone I get popup advertising which blocks me from answering calls. I have no interest in anything that appears and need to know how I stop this. The info attached suggests that these are pushed by Facebook but I have disabled every function that might be causing this and these still appear. Really annoying. Any advice gratefully received.

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4 REPLIES 4
JAMES4578
Samsung Members Star ★★
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Hi @Maver56  It would seem that an app is causing this problem, you may be able to pinpoint ones which are causing a problem though it could also be malware.  See advice here https://www.samsung.com//support/mobile-devices/ads-found-on-galaxy-device/      

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


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Maver56
Apprentice
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Many thanks James. I'll try to root out the problem.
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Mitzzz999
Hotshot
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Remove any 3rd party cleaning apps if you have any. Some of them actually have ad ware built in them.
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Maver56
Apprentice
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Thank you Mitzzz999. I deleted a Walk Tracker app. That seems to have stopped the popups.