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Phone on, but dead to touch.

(Topic created on: 20-11-2020 10:10 AM)
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nelly13
Journeyman
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Sometime last weekend (14/15 Nov) I had a Samsung system/Security update. Updated in a second, since then phone seems a bit sluggish. On Thursday (19th) night I charged my phone overnight with a full battery when i wake. When I tied to use my phone nothing. I could ONLY use my fingerprint to unlock it, but nothing on screen worked. All touch screen functions had stopped working. I had to force the phone to switch off... Power, Volume up/down. Hoping it would switch on again, thank god it did. Why did this happen...?
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4 REPLIES 4
BandOfBrothers
Samsung Members Star ★★
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Glitches can and will happen with technology @nelly13 

 

Sometimes there just isn't a reason to out your finger on !

 

Is everything OK now with your phone ?

 

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Anonymous User
Not applicable
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Hi - this has happened with a Galaxy S6 Pearl I've owned before.

The screen wasn't responsive, I tried resetting it with the Recovery Mode it does reset, but screen isn't responsive.

Please send a message to Samsung Support, or find a local Samsung Store near you

Please keep updated,
Chris
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nelly13
Journeyman
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Yes, Thanks. Reboot and all is ok.
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nelly13
Journeyman
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Thank you, I will keep that in mind. I did reboot the phone and all is ok.