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Phone auto restarting

(Topic created on: 26-01-2024 02:40 AM)
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Courtjones00
Journeyman
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Anyone having issues with their Samsung randomly freezing and then the phone auto restarting itself quite consistently?
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11 REPLIES 11
AshtabS9Ultra
Mastermind
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Haven't had any problems myself, what phone are we talking about here?
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BandOfBrothers
Samsung Members Star ★★
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@Courtjones00 

Look at >

  • Ensure the phone's software is uupdated.
  • Ensure all the apps on the Playstore and Galaxy Store are updated. 
  • Safe Mode  > https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ turns off downloaded apps and themes etc which may highlight an app or theme that's causing conflict. 
  • Clear Cache Files from the phone's System Partition Section  > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop or use a Tv's USB Port to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too. 
  • A last resort is back up and factory reset but dont use the back up when resetting the phone up. Download your apps manually.
  • Dont use Smartswitch at this time if you did before. 

A Samsung Service Centre can assess your phone. 

If I can be of any further help then please don't hesitate. Take care.  😎 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

Courtjones00
Journeyman
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Samsung A53 5G
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AshtabS9Ultra
Mastermind
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OK is everything up to date on it and no apps that you don't trust?
Courtjones00
Journeyman
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All software is up to date, apps are up to date and definitely checked all apps and there isn't any untrustworthy ones
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AshtabS9Ultra
Mastermind
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I know this is a real pain but have you tried resetting the phone?
Courtjones00
Journeyman
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I have, tried resetting it myself so bit of a nightmare really, it hasn't restarted itself today so hoping I have done something and solved it 🙏
bigD9000
Apprentice
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yes, i have this problem on my A53 5G ever since OneUI 6 update

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Members_cYe4nxX
First Poster
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I'm having the exact same problem with my A53 5G, the phone freezes/crashes then restarts and is doing it constantly 

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