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Original topic:

On the left hand side of my screen where my thumb rests I now have a blue/pink mark which is spreading. Please help.

(Topic created on: 28-06-2020 03:14 PM)
DH18
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Galaxy A Series
 
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7 REPLIES 7
ChrisM
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Galaxy A Series

Hi @DH18 

 

Would you be able to capture this in a photo?

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DH18
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Galaxy A Series

1593330870332899183992139817167.jpg

 

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DH18
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Galaxy A Series

I will try again as I didnt capture the problem

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DH18
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Galaxy A Series

IMG-20200628-WA0001.jpg

 

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AndrewL
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Galaxy A Series
@DH18: Thank you. If you dial *#0*# into your telephone keypad and select Red, Green and blue from the series of grey tiles, is the issue present in any of these tests? If so, please reach out to our Help Desk via the link below to arrange for the phone to be inspected and repaired by an engineer at one of our Support Centres.

https://www.samsung.com/uk/support/contact/
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DH18
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Galaxy A Series

Thank you for your reply.  I ha e tried this and 99% disappeared on the blue screen. There was just a  very small part visible on the edge. 

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DH18
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Galaxy A Series

I have tried calling samsung customer service and requesting a call back. I realise everyone is busy during this strange moment in time but no one calls me back. Thank you

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