Offline??

[Glum]

Since my A20e was upgraded recently I seem to be offline. I have tried switching airplane mode on for 10 seconds the off, I have tried restart, I turned it of then on, I've deleted my Google search history. What use is a mobile phone that needs WiFi.

[Steven9761]

Have you tried "forgetting" your WiFi on the device, then make a new pairing? This might cure your issue. Once you have removed the WiFi router from your list of available connections, restart the phone, to clear any previous configuration settings. Once the device has restarted, pair up to your router again. Hopefully, you are back online.

[Mitzzz999]

If you're on Vodafone then you need to get new APN settings for your phone Internet to work. The software update has messed up the Voda APN set up... this solution is if your network data isn't working.

[Glum]

Thanks, Samsung helpline says Google will put right problem created by update to Vodafone users.🤞

[Glum]

Not yet but will try if Google haven't sorted problem they created for Vodafone users. Many thanks for suggestions.

[ecosse01]

I had exactly the same issue. Tried 4 different SIMS from family members in my A51 5G and none would work, must be the phone, right?

Called Samsung support and paid £20 for the WeFix service, they come to you under warranty and sort within an hour.

Only thing is that after 2.5hrs, the engineer could not get the A51 5G to work on my SIMS, just his O2 SIM!

I had to phone Samsung 5 times to get another engineer visit sorted.

The night before the visit, I was once again googling and found this page to add the APN. I must stress, I did contact Vodafone and they sent me a brand new SIM, delivered the next day, same no data result.

I added the APN as per this website and it just worked:
https://deviceguides.vodafone.co.uk/samsung/galaxy-a51-5g-android-10-0/connectivity/set-up-your-phon...

I managed to work out that the config message being sent by VF to the device is not being implemented accurately as it's adding a proxy server address where one's not needed and a port ID.

Try the above as mine is now happily flying on 4G.

Good luck 🤞

[Glum]

Hi All, update re 4g problem. After a full back up and factory reset didn't help with this problem. I called Vodafone customer services, an agent I spoke to was amazing and solved the problem for me over the phone. Also advised turning off WiFi and mobile data while not in use, to save battery and prevent overnight upgrades. No longer Glum 😄