No wifi calling function on A42 5G

[yeosport]

eHi there,

I've just recieved a A42 5G Model number: SM-A426B/DS and despite Vodafone saying Wifi calling is enabled I can find a function on the phone to either activate or deactivate it.

Looking on the net, it suggests that there should be a function on the A42 5G?

Can you advise please

[BarikUK]

you on O2 UK?

[Steven9761]

Draw down from the top of your screen, and you should see the on/off options for WiFi, Bluetooth, etc. you are looking for a phone symbol with what looks like the 3 curves representing WiFi. enable it.

[AndrewL]

@yeosport: If your network has confirmed that the feature has been activated on your account, and it has been over 24 hours since you received confirmation, then please try powering off your phone, remove your SIM, then power the device back on. Swipe from the top of the screen, then again to enlarge the Quick Panel, and look for the Wi-Fi Calling option here. Alternatively, open the Phone app > Tap the 3 dots > Settings > Wi-Fi Calling. Re-insert your SIM, and hopefully this will resolve the issue for you. 

[yeosport]

Hi Andrew,

Problem solved. Original phone did not have the function whatsoever. Replacement handset sent from Vodafone, and initially the same (no function) until several hours later the handset did a self appointed update without my request. After the software update I noticed the wifi calling option is now available on the replacement handset. I have no idea why the original handset didn't do the same update? as i had it for a week prior to the replacement turning up.

All fixed now.

Thanks for your help.