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Original topic:

No updates Galaxy A7

(Topic created on: 24-05-2019 05:14 PM)
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INTEL
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My Galaxy A7 (2018) that I bought in January did not receive a single update to this day.

This mid-range phone costs €350 and it is unnaceptable that Samsung hasn't updated the LUX models of this phone.

 

I do not care about One Ui or pie, but my phone is runnig on a security patch from 2018, I expected better from Samsung.

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11 REPLIES 11
AndrewL
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@INTEL: What Android version are you currently on? Did you purchase the phone online, or outside your current region, as this can affect your ability to get updates?

All I can suggest is the official channels: Go to Settings > Biometrics and Security > Other Security Settings > Security Policy Updates > Update Now (WiFi required). For Android updates go to Settings > Software Updates > Download Updates manually

Alternatively you can look for updates on Smart Switch on your home computer: https://www.samsung.com/us/support/owners/app/smart-switch
Once installed, connect your phone via USB cable and look for an update prompt on the Home Screen, next to your device details.
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INTEL
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I appreciate your reply but like I said, it is Samsung that didn't release an update.

Of course i have tried everything that you have suggested above, I check for updates everyday at least 3 times.
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INTEL
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I am currently on 8.0.0 on the december 2018 security patch, I have an unbranded retail phone.
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Lykia
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If you're phone comes from another country then you won't get updates in the Uk or wherever you are other than in the country where the phone was sold.
You could bring the phone to an authorized Samsung Service Centre where they can download the recent Update on your phone.

ᐯIEᒪE GᖇÜßE, ᒪYKIᗩ
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INTEL
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It is Samsung that didn't release the update yet.
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Lykia
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Sure ? My A7 and A9 had all the newest Updates.

ᐯIEᒪE GᖇÜßE, ᒪYKIᗩ
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INTEL
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That's because you have a phone from a region where Samsung did release the update.
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Lykia
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Where are you ? In africa ?

ᐯIEᒪE GᖇÜßE, ᒪYKIᗩ
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INTEL
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My phone is from a small country in Europe it is called Lëtzebuerg (Luxembourg).
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