No trade in pack received or e-mails but getting text reminders

[aliC7]

Ordered an A52s and used my Google Pixel as a trade-in discount.  The A52s arrived a week early but keep getting texts about sending in the Pixel and referring to an returns/trade in e-mail.  Had no trade-in details via email (have checked spam folder) and no returns pack via post.
Anyone know the best way of sorting this out please?

[AndrewL]

@aliC7: I'm sorry to hear that you haven't received your pre-paid, returns packaging. In order to chase this up, please reach out to the Shop Team on 0330 726 7467, or contact the Trade In Team directly on 0333 207 9676 or helpdesk@samsungrecycle.co.uk

I hope this helps.