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My Samsung Galaxy A5 (2017) is blocked

(Topic created on: 08-01-2021 05:42 AM)
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Lealea20
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After one months I turned up my Samsung Galaxy A5 (2017) phone and asked me for PIN number. After putting many times wrong PIN Number my phone blocked. I have there lots of photos and data that I dont want to loose. I tried many options for example Find my device etc but nothing worked. Can you help me please :(.

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Pugs1957
Samsung Members Star ★
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Did you forget the PIN? Are your photos backed up on Google, if so reset your device and you can recover them but certain app data may be gone.
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Lealea20
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Yes, I forgot my PIN. I am not sure if my photos are backed up on Google. I think partly yes. But I am not an expert, and never had time to take more interest on that. So I don`t know. What do you think, what is the best to do?

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