Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Lost 5G connection

(Topic created on: 31-12-2022 10:06 AM)
923 Views
iceplxys
Apprentice
Options
Ever since I updated my Samsung Galaxy A22 5G to Android 13 ive lost all 5G conectivity even when I live in a 5G area. Ive sent an error report and im awaiting for either a response or update.
0 Likes
5 REPLIES 5
BandOfBrothers
Samsung Members Star ★★
Options

Do you still attain 4G / 4G+ connection @iceplxys  ?

Have you been able to check your local masts via any available network checker option from your network.

Also speak with your networks customer services to look at your account.

Can you try your sim card in another phone that has 5G capabilities  ?

Also does 5G return if you commute away from your local area ?

You could try resetting the network connection on settings , General Management,  reset and reset network connection.

And in Settings,  Connections check the 5G option is still chosen.

If I can be of any further help then please don't hesitate. Take care.  😎 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

0 Likes
iceplxys
Apprentice
Options
Yes i still attain 4G/4G+. I havent tried with other phones putting in the SIM to a different phone but I will try that.
iceplxys
Apprentice
Options
Adding on when I leave my 5G area I dont commute 5G I stay on either 4G/4G+ (4G+ mainly)
BandOfBrothers
Samsung Members Star ★★
Options

I'm glad to hear you still have a good data connection  👍 

This then sounds to me like a local mast issue in relation to 5G.

I assume you don't use 5G when commuting due to current coverage ?

Trying your sim card is a good process of elimination to help rule out the phone, sim card or mobile phone account.

However I appreciate not everyone has a back up phone they can try.

Would you let us know how you get on please. 

If I can be of any further help then please don't hesitate. Take care.  😎 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

0 Likes
iceplxys
Apprentice
Options
No I dont use 5G when commuting. I dont know if its a local mast issue but when I saw that others lost 5G connection I realised I also lost 5G and then saw they got an update to their phone for 5G and it was working fine now. Im currently waiting to see if I get an update or if its local mast issue.
0 Likes