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Original topic:

Locked out of account Samsung a50

(Topic created on: 28/01/21 16:29)
TC19
First Poster
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Galaxy A Series

This morning although my work profile looked unlocked (ie was in colour) the phone said it was locked I tried to put in my password and even though I know I was putting in the correct password it kept saying incorrcorrect password, rather than leaving it alone for a while I kept trying and then got a message saying trying again in 1480 minutes!

Then I went to use my phone to find this had now also locked itself and wouldn't allow me to unlock for 24plus hours!

I have tried the unlock in samsung account but no help as it needs your samsung password which I can't remember>

At this stage my plan is to   give myself a phone detox and wait it out. Anyone any other suggestions or help.

I also tried using the power/volume keys to switch off but it restarts sataight away to the same thing.

VERY frustrating!

Thanks

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1 REPLY 1
XanderC
Explorer
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Galaxy A Series
never had this before, but with the password problem I had before with some phones. I hope samsung can help
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