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Left side not responding

(Topic created on: 08-08-2020 08:33 AM)
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Thanduxolo
First Poster
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Please help my Samsung Galaxy A71 the left side stopped responding now I can not input my pin code as the numbers 1 , 4 , 7 are not working on the keypad.

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BandOfBrothers
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That's not good @Thanduxolo 

 

Has anything recently happened such as an accidental bump or maybe water issues ?

 

Go over to your dial pad and type in *#0*#, this will bring up a number of tests.

 

Try putting the phone into Safe Mode which disables downloaded apps but leaves the stock ones working just to see if a downloaded app  / apps is causing this.

 

Remove any inserted Sd Card as sometimes they can be the culprit.

 

Is there a screen protector fitted which may be causing a dead spot ?

 

Try a soft reboot by turning the phone Off and On.

 

If as a last resort a factory reset after backing up and removing any relevant Sd card does not work then visit a Samsung Experience Store or Samsung Service Centre.

 

🌈 Stay Safe & Stay Alert.  🌈 

 

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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