Latest update on A53 SIM no longer recognised

[Billtodd]

This morning's ui8 update has left me without a phone as now the Sim is no longer detected.

after trying all the online suggestions (including multiple mobile setting resets) I tried a factory reset. However, this also downloaded ui8 , so that didn't work either.

I've just noticed the GPS reception is also non functioning. 

I have raised an error report and received an acknowledgement. 

I seen a few other's with the same problem. 

Bill 

[Danielle689]

I haven't had anything helpful from Samsung.  They wanted me to try reinstalling throught smartswitch from a computer, but I couldn't get it to work.  I finally tried a factory reset.  I can now access the sim again so its definitely their software.

[Billtodd]

Danielle,

Can you confirm which version you have since factory reset, please ?

I, and many others , have tried a factory reset and it just downloaded ui8 again causing the sim detection problem .

Maybe Samsung are no longer pushing ui8?

Bill Todd

[Billtodd]

Well December 1st update came and still no fix. No sim , no phone

[KipperIll]

Fyi GiffGaff have apologized and offered full refund for both my A53s.

[Billtodd]

Let's hope Amazon are as generous!