13-03-2021 12:22 PM in
I finally updated to Android 11 yesterday, and everything was fine at first. Then I had to plug in my phone to charge and then when I tried using it afterward, the phone would constantly restart itself every 5 to 30 minutes. It seems to work more consistently when the battery is low, but once I charge it up again the issue resumes. I've tried almost every fix, but nothing works.
Does anyone know what I can do? Is it possible to uninstall the update?
14-03-2021 08:29 AM in
14-03-2021 11:34 AM in
@emmanuelipinmoye: I'm sorry to hear that you're experiencing this issue. Can you try restarting your A51 in Safe Mode, and monitoring the performance for a few hours, as this will disable all third party apps and help to determine if the problem is stemming from an external source. To proceed, press and hold the Power button until the 'Power off' prompt appears on the screen then release > Touch and hold Power off until the 'Safe mode' prompt appears then release > To confirm, tap Safe mode > With Safe Mode enabled, ensure Airplane Mode is turned off.
If you find that the phone doesn't randomly restart in Safe Mode, please restart the phone as you would normally and delete any recently installed third party apps. Sadly it isn't possible to pinpoint which app is responsible, therefore a process of elimination will be required. Let me know how you get on.