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Original topic:

Issue with A42 phones recognising finger prints to unlock phone and apps

(Topic created on: 20/04/21 16:22)
JDogg
First Poster
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Galaxy A Series
Is anyone else having issues with the finger print option to unlock their phone or apps that require finger print recognition.
Samsung agent said it could be the screen protector stopping this function.
The A9 had the sensor at the rear of the phone whereas the A42 is on the front screen,not good

Any ideas without having to remove the screen protector 
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8 REPLIES 8
Fiona26
Troubleshooter
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Galaxy A Series
Did you install the screen protector after setting up finger prints. As it's recommended to set up finger prints again after installing.
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JDogg
First Poster
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Galaxy A Series
Yes, I may have too re try setting it up again
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JDogg
First Poster
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Galaxy A Series
Thanks
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Fiona26
Troubleshooter
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Galaxy A Series
I would go and set them up again. There may also be a setting on your phone. Turn on touch sensitivity for screen protectors. Should be in display settings.
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AndrewL
Moderator
Moderator
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Galaxy A Series

@JDogg: You can also try heading to Settings > Display > Touch Sensitivity, and enable this feature to increase the touch sensitivity of the screen for use with screen protectors. 


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JDogg
First Poster
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Galaxy A Series
I will have a look thanks again
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chickydee
First Poster
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Galaxy A Series
you must make sure your finger covers the port hole give it a little wiggle and move the finger up and down
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speedyjs
First Poster
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Galaxy A Series

Maybe there is a solution. I noticed this thread too late and just posted something about that problem here:
https://eu.community.samsung.com/t5/galaxy-s21-series/finger-print-scanner-not-working/m-p/3376739#M...

 

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